Shipping & Return Policy
Shipping and delivery
1 We assure you that we thoroughly inspect all products before they are shipped to you to detect any potential defects and to ensure the highest quality.
2 When you proceed to a transaction, you choose a delivery method. The delivery time may differ depending on the product you purchase. For example, for tailor-made products, we may arrange a specific delivery time, depending on the product and customer needs. Sometimes it may take between several days for us to prepare the order for you (depending on the size, material, technique and quantity). We may arrange the specific time range by contacting you via phone or email.
Deliveries in Greece are held by courier services Speedex and we offer free shipping. International deliveries are held by courier services DHL and ew offer free shipping worldwide for all orders over 300 € . Delivery costs vary depending on the country where the products are delivered. You are always clearly informed about the total price for your purchase, including delivery and other related costs. Before you conclude the transaction, we inform you about which cross-border delivery options are available to you and how much they cost.
We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch 1-2 business days after the receipt of payment, at the latest.
Shipping method: DHL (for all countries, except Greece & Cyprus) SPEEDEX (for Greece & Cyprus).
Shipping costs: Depends on the country.
Delivery times: 1-5 business days.
The Company is also not responsible for any international shipping delays caused by the customs clearing process.
A. The return of an item is subject to the following conditions:
The item is under the same condition as it was at the time of the delivery, namely not used, it is accompanied by its packaging, attached and intact label, and receipt or invoice of purchase.
B. The return of the product is possible:
- When the product delivered is not what you ordered. In this case, the product shall be returned within 14 days of delivery, otherwise our undertaking is not obliged to proceed to a second delivery.
- When the product has material defects, you can ask for a replacement or a full refund.
In these two cases (a and b), we bear the return costs only if you send the items with the courier company we cooperate with. In case you wish to use another courier company, you shall bear such costs. The item shall be carefully packed to avoid possible damages during shipping.
- When you want to exchange a product. Within 14 days of delivery, you have the right to exchange the product you received with a product of the same price or a higher price if you wish to pay the difference. We do not exchange products purchased on sale. You shall bear the cost of any damage to the product caused during the return. This right does not apply to goods prepared to customer specifications or tailored to the personal needs of the customer (custom-made products).
- In case you want to cancel your order for any reason (“right of withdrawal”). You have the right to cancel and return your order within 14 days, for any reason and without a justification. This right shall expire 14 days after the day you received the item. If the right expires on a non-working day, your deadline is extended till the next working day. It should be clarified the right of withdrawal does not apply to goods prepared to customer specifications or tailored to the personal needs of the customer (custom-made products).
If you want to cancel a purchase, you have to inform us via email and send back the item. You have to send the goods back within 14 days of informing us. You may also use this withdrawal form.
When you submit a cancellation request, we give you a refund within 14 days of receiving your request. However, we can delay refunding you if we have not received the goods or evidence that you have returned them. Your refund includes any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery). We use the same payment method that you used when you purchased the product or service.
C. By exchanging your product or cancelling your order for any reason, you shall bear the return costs, unless you prove that the products delivered are not what you ordered or they have material defects.